Providing quality services is the cornerstone of a good client experience. An organization has to intentionally focus on the right infrastructure levers to engage its clinical staff to increase the quality of services these individuals provide. The assessment covers several areas:
Talent Experience Infrastructure
- Assesses the depth of the team that is assigned to the role
- Evaluate whether individuals are provided information about their role and the level of tracking and support provided
Knowledge of Customer
- Examines the level of knowledge that the organization possesses of the demographics of talent
- Evaluates whether the organization pays attention to what motivates the employees
- Assesses whether an organization is clear about the cost of maintaining its workforce
Clinical Team
- Assesses the credentialing process
- Evaluate the care coordination framework
Talent Engagement
- Evaluates the training program
- Assesses the total rewards program
Feedback & Re-engagement
- Assesses the organization’s feedback management program
- Reviews how the organization refreshes its talent engagement
